Service Advisor
Company: Stirling Honda
Location: Longview
Posted on: February 15, 2026
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Job Description:
Job Description Job Description BENEFITS 7 paid Holidays
Medical, Dental and vision package 401k retirement options Paid
vacation after 1 year of employment Employee discounts PAY This is
a base plus commission position with the potential to earn $60,000
to $80,000 per year SUMMARY An Automotive Service Advisor sells and
schedules needed service work in the service department. ESSENTIAL
DUTIES Schedules service appointments. Obtains customer and vehicle
data prior to arrival when possible. Greets customers in a timely,
friendly manner and obtains vehicle information. Writes up
customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends
additional needed service. Advises customers on the care of their
cars and the value of maintaining their vehicles in accordance with
manufacturers' specifications. Provides a complete and accurate
written cost estimate for labor and parts. Establishes "promised
time." Checks with dispatcher, if necessary. Notifies dispatcher of
incoming work. Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or
promised time, explains cost and time requirements in detail, and
gets proper authorization before any additional repairs are
performed. Reviews repair orders to ensure that work is completed,
and additional work and authorization is noted. Closes repair order
as appropriate. Keeps service department forms, menus and pricing
guides up-to-date. Explains completed work and all charges to
customers. Implements a quality control process to eliminate
comebacks. Maintains high customer satisfaction standards.
Obtaining and keeping 95% or better CSE score MARGINAL DUTIES Being
a team player Ability to work in a fast-paced environment Effective
Communicator Other duties as assigned
Keywords: Stirling Honda, Corvallis , Service Advisor, Customer Service & Call Center , Longview, Oregon
