Assistant Manager

Company: PF Northwest
Location: Corvallis
Posted on: January 7, 2021

Job Description:

Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Involved in all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate all member requests, issues and questions.
    • Assist in overseeing cleanliness and maintenance of facility.
    • Assist in ordering of supplies using specific budget based on club requirements.
    • Assist in tracking statistics and reports (weekly, monthly, and annually).
    • Backup support for any employee who is absent.Qualifications/Requirements
      • Superior customer service skills, preferably in the fitness industry.
      • Experience working as a Member Service Representative at Planet Fitness.
      • Solid supervisory, diplomacy and listening skills.
      • Basic computer proficiency (Microsoft Suite).
      • Hard working, enthusiastic and energetic!
      • Strong problem resolution skills.
      • Current CPR Certification required.
      • High school diploma/GED equivalent required.
      • Must be 18 year of age or older.Physical Demands
        • Continual standing and walking during shift.
        • Continual talking in person or on the phone during shift.
        • Must be able to occassionally lift up to 50 lbs.
        • Will occasionally encounter toxic chemicals during shift.

Keywords: PF Northwest, Corvallis , Assistant Manager, Executive , Corvallis, Oregon