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Assistant Manager

Company: PF Northwest
Location: Corvallis
Posted on: January 7, 2021

Job Description:

Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
  • Assist with Staff Management and provide backup support to Club Manager as needed.
    • Assist in scheduling and supervising staff.
    • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
    • Assist in resolving or escalating employee issues or concerns.
    • Involved in all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
      • Facilitate all member requests, issues and questions.
      • Assist in overseeing cleanliness and maintenance of facility.
      • Assist in ordering of supplies using specific budget based on club requirements.
      • Assist in tracking statistics and reports (weekly, monthly, and annually).
      • Backup support for any employee who is absent.Qualifications/Requirements
        • Superior customer service skills, preferably in the fitness industry.
        • Experience working as a Member Service Representative at Planet Fitness.
        • Solid supervisory, diplomacy and listening skills.
        • Basic computer proficiency (Microsoft Suite).
        • Hard working, enthusiastic and energetic!
        • Strong problem resolution skills.
        • Current CPR Certification required.
        • High school diploma/GED equivalent required.
        • Must be 18 year of age or older.Physical Demands
          • Continual standing and walking during shift.
          • Continual talking in person or on the phone during shift.
          • Must be able to occassionally lift up to 50 lbs.
          • Will occasionally encounter toxic chemicals during shift.

Keywords: PF Northwest, Corvallis , Assistant Manager, Executive , Corvallis, Oregon

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