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Community Relations Director

Company: Compass Senior Living LLC
Location: Corvallis
Posted on: February 22, 2021

Job Description:

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Position OverviewGuided by goodness, loyalty, faith, and fun; the Community Relations Director is accountable for meeting occupancy and revenue goals as a result of the development and implementation of an effective sales and marketing campaign as well as promotion, education and support of a culture of caring in an elder directed, person-centered internal environment (performed in conjunction with the Administrator).Essential Job FunctionsSales and Marketing

  • Overall responsibility for owning the sales and marketing process, leading and working collaboratively with the Administrator and other members of the Leadership team to build relationships with leads, coordinate internal and external events, and to maintain follow up with leads and referral sources
  • Make sales calls, schedule educational presentations, and develop relationships outside the community to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners, skilled nursing facilities, retirement communities, clergy, and other community contacts; develop and maintain relationships to advise them of availability and new services and programs meeting the needs of the general community
  • In partnership with the Administrator, train, support, and coordinate appropriate team members to serve as back up in taking inquiry calls and giving tours using appropriate inquiry tour skills when the Administrator is unavailable (i.e., out of building, evenings, weekends, etc.)
  • Responsible for taking inquiry calls from hospitals, families, potential elders, etc., giving tours and securing deposits
  • Utilize appropriate inquiry tour skills including knowing apartment availability at all times
  • Ensure that responses to inquiries are handled properly, timely and with appropriate follow-up
  • Demonstrate sense of urgency regarding occupancy
  • Alert appropriate members of the leadership team and the care team of projected move-ins, move-outs and apartment changes by attending daily stand up meetings to discuss forthcoming changes
  • Maintain a close working relationship with other team members.
  • Maintain a working knowledge of federal and state regulations regarding acuity levels and licensure
  • Monitor occupancy trends and conversion ratios
  • Prepare reports as required; monitor all active and inactive leads in the data base.
  • Share results with the Administrator, leadership team, and care team.
  • Work as part of the team to develop appropriate action plans to continually improve satisfaction levels
  • Assist the Administrator and the Compass Senior Living team in the development of materials (i.e., brochures, press releases and advertisements) that describe the community's services
  • Develop and implement special events and presentations targeted at community education, and creation of a customer experience to establish and maintain status for the Community as the expert on residential careCustomer Service
    • Responsible for supporting all team members to provide excellent customer service to internal and external customers
    • Reinforce creating a person-centered, elder directed culture of caring
    • Model the Compass Senior Living Leadership Values of goodness, loyalty, faith, and funResident Rights
      • Ensure compliance and understanding of all regulations regarding residents' rightsTraining
        • Responsible for educating, and teaching team members, families, and the general public to promote our excellent programs and our person-directed culture.
        • Provide customer service in-service trainings as neededOther
          • Follow & communicate company policies and procedures
          • Other responsibilites as assigned Division Regent Court Location Regent Court About the Organization Guided by Goodness, Loyalty, Faith, and Fun. This position is currently accepting applications.

Keywords: Compass Senior Living LLC, Corvallis , Community Relations Director, Executive , Corvallis, Oregon

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