AMP Change Management Lead
Company: Oregon State University
Location: Corvallis
Posted on: May 25, 2023
Job Description:
AMP Change Management LeadOregon State UniversityDepartment:
Univ Info & Tech Admin (JIS)Appointment Type:
Administrative/Professional FacultyJob Location:
CorvallisRecommended Full-Time Salary Range: $86,688 -
$151,764Position Summary:The University Information and Technology
(UIT) Administrative Modernization Program is seeking an
Organizational Change Management Lead (OCM). This is a full-time
(1.00 FTE), 12-month, professional faculty position. The AMP Change
Management Lead will be responsible for developing a robust,
enterprise wide, and sustainable organizational change management
program with the help and guidance of expert consultants, the AMP
Steering Team, and the Executive Director of AMP. The Change
Management Lead is responsible for the leadership and coordination
of organizational change initiatives. They develop, implement, and
manage the change program, which can be a complex and challenging
task. The Lead interfaces with all types of management (Academic,
Business and IT) and staff to ensure that changes are smoothly and
effectively implemented. The Change Management Lead guides
distributed, change champions embedded in units who implement the
change management activities in a positive and impactful direction
and work to ensure that changes meet the organization's goals.
Unlike project managers who focus on what is being delivered (I.e.,
new ERP), the Change Management Lead will focus on positively
affecting the impact of that change. They aim to minimize the
negative effects and maximize the benefits of organizational
change. This involves focusing on how people experience change -
identifying the impact on people's work and experience, getting
them ready for change, and addressing concerns, fears and
resistance to change.The Administrative Modernization Program is a
3-5 year effort that includes both business and digital
transformation at Oregon State University. The AMP Program will
allow Oregon State University to modernize and re-engineer core
administrative HR, finance, and student tools and processes, and
deploy Al and automated workflows in the cloud. This light and lean
cloud-based approach enables better institutional agility and
adaptability, exceptionally user-friendly design for students,
faculty, staff, and administration who interact with OSU.The AMP
effort will create greatly impactful and broad changes to every
administrative position at OSU. The rate of change in our digital
world continues to accelerate as organizations evolve to provide a
seamless experiences. Programs with proactive, human-centric, and
effective change management are far more likely to be successful,
and as a result, the discipline of change management and the change
management job market is growing rapidly. The AMP Change Management
Lead plays a leading role in the success of organizational change
such as changes to business processes, technologies, organizational
structure, job roles and systems. Their mission is to plan and
prepare the organization for change to realize maximum benefits &
ROI and to mitigate potential risks to both administrative staff
and the OSU community. The Change Management Lead works with people
across all divisions and structures of OSU. They may provide
support and coaching advice to executives and supervisors to help
instill change in their teams, as well as directly supporting
project teams during the transition period.The Change Management
Lead will develop and drive the AMP change management program in
collaboration with expert consultants and the Executive Director of
AMP. The AMP Change Management Lead will be providing, selecting,
developing, and implementing best practice through readiness
assessments, stakeholder engagement plans, a change management
plan, marketing, communications, training, and support to the OSU
community impacted by the changes. They will be responsible for
resource allocations within OCM, progress towards completion, and
success metrics.The Change Management Lead will report directly to
the AMP Executive Director, serve in an advisory capacity to the
AMP Steering Committee, and be an occasional guest of the
Enterprise IT Investment Committee. UIT has a deep commitment to
and belief in the strength and value of diversity, equity, and
inclusion, both throughout our team and as an intentional and
active practice to advance the vision, mission and strategic
efforts of the entire university. As a member of the UIT community,
the person in this position is expected to foster and promote the
values of diversity, equity, and inclusion and demonstrate a
commitment to inclusive excellence in their work. Please note all
UIT team members are expected to meet the following
commitments:
- UIT commits to deliver data as a strategic working asset and to
enable data informed decision making across OSU. UIT leaders and
staff lead by example and use data to inform decision making at all
levels in the organization. Persons in technology roles are also
expected to design systems with data portability in mind and work
within enterprise architecture and privacy guidelines.
- UIT commits to and believes in the strength and value of
diversity, equity, inclusion, and access (DEIA) both throughout our
team and as an intentional and active practice to advance the
vision, mission, and strategic efforts of the entire university. As
a member of the UIT community, the person in this position is
expected to foster and promote the values of DEIA and demonstrate a
commitment to inclusive excellence in their work.
- Proactively securing and protecting OSU's digital assets and
information systems are crucial to our missions of teaching and
learning, research, and extension and engagement. All OSU IT
professionals are directly responsible for providing high quality
and secure IT systems and services. Persons in technology roles are
expected to be responsive to security related actions and
requirements and to collaborate to find secure ways to support the
OSU community. Position Duties50% Develop and Execute Change
Management Strategy, Approach and Support Plans:Responsible for the
successful initiating, planning, executing, monitoring,
controlling, and sunsetting the AMP change management program. This
role will be responsible for identifying success criteria with
project teams that are then proposed to the AMP Steering Committee.
Success criteria will be measured by the extent to which the human
side of change is well aware, trained and supported to go through
the changes AMP will bring.
- Develop, gather feedback and input from diverse stakeholders
and implement a change management strategy for the university
within the AMP Program to include:
- Create a human centric change management strategy through a
systems approach
- Leverage external expertise through partnership and vendor
management of a change management consulting
firm/organization.
- Engage, collaborate and seek guidance with OSU leadership, AMP
governance committees, and the Executive Director of AMP that meets
the needs and supports the culture of OSU.
- Establish Organizational Change Management practices and
process; drive consistency and utilize best practices.
- Develop change management plans for projects and/or change
initiatives.
- Evaluate and measure the impact of planned organizational
change through development of KPIs and metrics approved by the AMP
Steering Committee.
- Identify change management risks and develop risk mitigation
strategies. Resolve or escalate issues for resolution as they
arise. Anticipate and effectively mitigate major risks. Align
decisions with OSU's risk profile.
- Develop and execute a comprehensive, actionable, and targeted
change management plan around changes to people, processes, and
systems; apply a structured approach and methodology for
people-side change including stakeholder analysis, coaching plans,
communications, training, and resistance management plans.
- Participate in business process workshops to understand the
current and future business processes; assess the change impacts on
the organization and roles and work collaboratively with project
managers and project team leads to develop a strategy and plan for
each of the projects/workstreams.
- Support organizational design: understand the current
organization and roles, design the new business organization
structure, and map roles to the new structure; realign finance
policy to the new design.
- Develop documentation on change management approach and lessons
learned.
- Develop and implement an engagement and communications plan
that addresses the needs of various levels of stakeholders
including leaders, supervisors, experts, students, and
employees.
- Develop and implement a stakeholder engagement assessment and
plan. 25% Stakeholder/Change Network Coaching and Engagement:
- Lead the creation of a Change Champion's Cohort - individual
change agents embedded in every impacted academic, research,
extension and administrative unit.
- Support and coach others on project team enablement,
stakeholder management, communications, training/learning
activities, job impact presentation, and business end user
readiness and adoption, change networks, change impacts, change
readiness, business readiness, and role mapping.
- Inform and participate in business readiness; understand the
impact of change, implement the approach to manage adoption and
mitigate resistance.
- Foster an innovative, inclusive, and diverse team environment,
promoting positive team culture, encouraging collaboration and
self-organization.
- Plan and facilitate information sessions, work groups,
trainings, focus groups and other methods of gathering and
disseminating information, feedback, and training.
- Provide coaching and training to employees at all levels,
including managers and supervisors to improve communication
throughout AMP.
- Identify and manage anticipated resistance to change. 15% Team
Liaison:
- Work with communications and training team members on project
teams to develop plans and activities to support the people-side of
change; support communication and training efforts at the unit
level.
- Partner with functional project team members to integrate
change management activities into their project plans.
- Support integrated communication plans utilizing a variety of
communication methods depending on the needs of the
stakeholder.
- Support the development of leadership engagement plans that
support OSU senior leadership's role in championing change
management throughout AMP and across the enterprise. 10% Readiness
Assessment and Measurement:
- Conduct change readiness assessments and approach for OSU to
understand the current state of readiness for university
stakeholders and leaders.
- Evaluate results and present findings in a logical and
easy-to-understand manner to sponsors and stakeholders.
- Create and manage measurement systems to track adoption,
utilization, and proficiency of individual changes, and adjust
change management strategies and tactics as necessary.
- Support role mapping as needed to ensure all impacted end-users
have the right access to the solution and drive culture change when
needed to help teams be ready to embrace change. Minimum
Qualifications
- Bachelor's degree from an accredited institution of higher
education.
- Minimum of 5 years work experience in organizational change
management.
- Change management certification or designation or the ability
to obtain within 6 months of hire.
- A solid understanding of how people go through a change and the
change process.
- Experience with large-scale organizational change efforts.
- Experience with and knowledge of change management principles,
methodologies, and tools.
- Excellent communication skills to include presentation, oral,
written and active listening.
- Ability to establish and maintain strong relationships and
influence others toward a common vision or goal.
- Demonstrated ability to think and work within a systems
thinking approach.
- Organized with a natural inclination for planning strategy and
tactics.
- Able to work effectively at all levels of an organization.
- Conflict resolution and negotiation skills including good
problem-solving skills.
- Analytical mindset and critical thinking.
- Proven ability to work well under stress. Able to cope and
thrive in high pressure environments.
- Demonstrable commitment to promoting and enhancing diversity
This position is designated as a critical or security-sensitive
position; therefore, the incumbent must successfully complete a
criminal history check and be determined to be position qualified
as per University Standard: 05-010 et seq. Incumbents are required
to self-report convictions and those in youth programs may have
additional criminal history checks every 24 months.Additional
Required QualificationsPreferred (Special) Qualifications
- Master's degree from an accredited institution of higher
education.
- Experience working in higher education.
- Experience with organizational change management related to ERP
systems or other large enterprise system deployments. Working
Conditions / Work ScheduleThis position will be located on the
Corvallis campus and be predominantly in-person to meet the needs
of our project and program team(s). Hybrid working arrangements may
be discussed with the supervisor where appropriate. Work may be
performed during standard working hours, M-F, but may occasionally
require work on evenings or weekends. Special Instructions to
ApplicantsTo ensure full consideration, applications must be
received by 05/22/2023. Applications will continue to be accepted
after the full consideration date, until a sufficient applicant
pool has been achieved or the position is filled. The closing date
is subject to change without notice to applicants. When applying
you will be required to attach the following electronic
documents:1) A resume/CV; and2) A cover letter indicating how your
qualifications and experience have prepared you for this
position.You will also be required to submit the names of at least
three professional references, their e-mail addresses and telephone
numbers as part of the application process.For additional
information please contact: Alisha Brucker at
alisha.brucker@oregonstate.eduOSU is committed to the health of our
local and global community. All employees and students are required
to comply with the university's COVID-19 Vaccination Program.
Please visit https://covid.oregonstate.edu/ for additional
information about OSU's plans for safety and success, as well as
options for compliance with the vaccination program.OSU commits to
inclusive excellence by advancing equity and diversity in all that
we do. We are an Affirmative Action/Equal Opportunity employer, and
particularly encourage applications from members of historically
underrepresented racial/ethnic groups, women, individuals with
disabilities, veterans, LGBTQ community members, and others who
demonstrate the ability to help us achieve our vision of a diverse
and inclusive community.OSU will conduct a review of the National
Sex Offender Public website prior to hire.This position is
designated as a critical or security-sensitive position; therefore,
the incumbent must successfully complete a criminal history check
and be determined to be position qualified as per OSU Standard
576-055-0000 et seq. Incumbents are required to self-report
convictions and those in youth programs may have additional
criminal history checks every 24 months. Offers of employment are
contingent upon meeting all minimum qualifications including the
criminal history check requirement.To apply, please visit:
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Keywords: Oregon State University, Corvallis , AMP Change Management Lead, Executive , Corvallis, Oregon
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