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AMP Change Management Lead

Company: Oregon State University
Location: Corvallis
Posted on: May 25, 2023

Job Description:

AMP Change Management LeadOregon State UniversityDepartment: Univ Info & Tech Admin (JIS)Appointment Type: Administrative/Professional FacultyJob Location: CorvallisRecommended Full-Time Salary Range: $86,688 - $151,764Position Summary:The University Information and Technology (UIT) Administrative Modernization Program is seeking an Organizational Change Management Lead (OCM). This is a full-time (1.00 FTE), 12-month, professional faculty position. The AMP Change Management Lead will be responsible for developing a robust, enterprise wide, and sustainable organizational change management program with the help and guidance of expert consultants, the AMP Steering Team, and the Executive Director of AMP. The Change Management Lead is responsible for the leadership and coordination of organizational change initiatives. They develop, implement, and manage the change program, which can be a complex and challenging task. The Lead interfaces with all types of management (Academic, Business and IT) and staff to ensure that changes are smoothly and effectively implemented. The Change Management Lead guides distributed, change champions embedded in units who implement the change management activities in a positive and impactful direction and work to ensure that changes meet the organization's goals. Unlike project managers who focus on what is being delivered (I.e., new ERP), the Change Management Lead will focus on positively affecting the impact of that change. They aim to minimize the negative effects and maximize the benefits of organizational change. This involves focusing on how people experience change - identifying the impact on people's work and experience, getting them ready for change, and addressing concerns, fears and resistance to change.The Administrative Modernization Program is a 3-5 year effort that includes both business and digital transformation at Oregon State University. The AMP Program will allow Oregon State University to modernize and re-engineer core administrative HR, finance, and student tools and processes, and deploy Al and automated workflows in the cloud. This light and lean cloud-based approach enables better institutional agility and adaptability, exceptionally user-friendly design for students, faculty, staff, and administration who interact with OSU.The AMP effort will create greatly impactful and broad changes to every administrative position at OSU. The rate of change in our digital world continues to accelerate as organizations evolve to provide a seamless experiences. Programs with proactive, human-centric, and effective change management are far more likely to be successful, and as a result, the discipline of change management and the change management job market is growing rapidly. The AMP Change Management Lead plays a leading role in the success of organizational change such as changes to business processes, technologies, organizational structure, job roles and systems. Their mission is to plan and prepare the organization for change to realize maximum benefits & ROI and to mitigate potential risks to both administrative staff and the OSU community. The Change Management Lead works with people across all divisions and structures of OSU. They may provide support and coaching advice to executives and supervisors to help instill change in their teams, as well as directly supporting project teams during the transition period.The Change Management Lead will develop and drive the AMP change management program in collaboration with expert consultants and the Executive Director of AMP. The AMP Change Management Lead will be providing, selecting, developing, and implementing best practice through readiness assessments, stakeholder engagement plans, a change management plan, marketing, communications, training, and support to the OSU community impacted by the changes. They will be responsible for resource allocations within OCM, progress towards completion, and success metrics.The Change Management Lead will report directly to the AMP Executive Director, serve in an advisory capacity to the AMP Steering Committee, and be an occasional guest of the Enterprise IT Investment Committee. UIT has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion, both throughout our team and as an intentional and active practice to advance the vision, mission and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of diversity, equity, and inclusion and demonstrate a commitment to inclusive excellence in their work. Please note all UIT team members are expected to meet the following commitments:

  • UIT commits to deliver data as a strategic working asset and to enable data informed decision making across OSU. UIT leaders and staff lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.
  • UIT commits to and believes in the strength and value of diversity, equity, inclusion, and access (DEIA) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the UIT community, the person in this position is expected to foster and promote the values of DEIA and demonstrate a commitment to inclusive excellence in their work.
  • Proactively securing and protecting OSU's digital assets and information systems are crucial to our missions of teaching and learning, research, and extension and engagement. All OSU IT professionals are directly responsible for providing high quality and secure IT systems and services. Persons in technology roles are expected to be responsive to security related actions and requirements and to collaborate to find secure ways to support the OSU community. Position Duties50% Develop and Execute Change Management Strategy, Approach and Support Plans:Responsible for the successful initiating, planning, executing, monitoring, controlling, and sunsetting the AMP change management program. This role will be responsible for identifying success criteria with project teams that are then proposed to the AMP Steering Committee. Success criteria will be measured by the extent to which the human side of change is well aware, trained and supported to go through the changes AMP will bring.
    • Develop, gather feedback and input from diverse stakeholders and implement a change management strategy for the university within the AMP Program to include:
      • Create a human centric change management strategy through a systems approach
      • Leverage external expertise through partnership and vendor management of a change management consulting firm/organization.
      • Engage, collaborate and seek guidance with OSU leadership, AMP governance committees, and the Executive Director of AMP that meets the needs and supports the culture of OSU.
      • Establish Organizational Change Management practices and process; drive consistency and utilize best practices.
      • Develop change management plans for projects and/or change initiatives.
      • Evaluate and measure the impact of planned organizational change through development of KPIs and metrics approved by the AMP Steering Committee.
      • Identify change management risks and develop risk mitigation strategies. Resolve or escalate issues for resolution as they arise. Anticipate and effectively mitigate major risks. Align decisions with OSU's risk profile.
      • Develop and execute a comprehensive, actionable, and targeted change management plan around changes to people, processes, and systems; apply a structured approach and methodology for people-side change including stakeholder analysis, coaching plans, communications, training, and resistance management plans.
      • Participate in business process workshops to understand the current and future business processes; assess the change impacts on the organization and roles and work collaboratively with project managers and project team leads to develop a strategy and plan for each of the projects/workstreams.
      • Support organizational design: understand the current organization and roles, design the new business organization structure, and map roles to the new structure; realign finance policy to the new design.
      • Develop documentation on change management approach and lessons learned.
      • Develop and implement an engagement and communications plan that addresses the needs of various levels of stakeholders including leaders, supervisors, experts, students, and employees.
      • Develop and implement a stakeholder engagement assessment and plan. 25% Stakeholder/Change Network Coaching and Engagement:
        • Lead the creation of a Change Champion's Cohort - individual change agents embedded in every impacted academic, research, extension and administrative unit.
        • Support and coach others on project team enablement, stakeholder management, communications, training/learning activities, job impact presentation, and business end user readiness and adoption, change networks, change impacts, change readiness, business readiness, and role mapping.
        • Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
        • Foster an innovative, inclusive, and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
        • Plan and facilitate information sessions, work groups, trainings, focus groups and other methods of gathering and disseminating information, feedback, and training.
        • Provide coaching and training to employees at all levels, including managers and supervisors to improve communication throughout AMP.
        • Identify and manage anticipated resistance to change. 15% Team Liaison:
          • Work with communications and training team members on project teams to develop plans and activities to support the people-side of change; support communication and training efforts at the unit level.
          • Partner with functional project team members to integrate change management activities into their project plans.
          • Support integrated communication plans utilizing a variety of communication methods depending on the needs of the stakeholder.
          • Support the development of leadership engagement plans that support OSU senior leadership's role in championing change management throughout AMP and across the enterprise. 10% Readiness Assessment and Measurement:
            • Conduct change readiness assessments and approach for OSU to understand the current state of readiness for university stakeholders and leaders.
            • Evaluate results and present findings in a logical and easy-to-understand manner to sponsors and stakeholders.
            • Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes, and adjust change management strategies and tactics as necessary.
            • Support role mapping as needed to ensure all impacted end-users have the right access to the solution and drive culture change when needed to help teams be ready to embrace change. Minimum Qualifications
              • Bachelor's degree from an accredited institution of higher education.
              • Minimum of 5 years work experience in organizational change management.
              • Change management certification or designation or the ability to obtain within 6 months of hire.
              • A solid understanding of how people go through a change and the change process.
              • Experience with large-scale organizational change efforts.
              • Experience with and knowledge of change management principles, methodologies, and tools.
              • Excellent communication skills to include presentation, oral, written and active listening.
              • Ability to establish and maintain strong relationships and influence others toward a common vision or goal.
              • Demonstrated ability to think and work within a systems thinking approach.
              • Organized with a natural inclination for planning strategy and tactics.
              • Able to work effectively at all levels of an organization.
              • Conflict resolution and negotiation skills including good problem-solving skills.
              • Analytical mindset and critical thinking.
              • Proven ability to work well under stress. Able to cope and thrive in high pressure environments.
              • Demonstrable commitment to promoting and enhancing diversity This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.Additional Required QualificationsPreferred (Special) Qualifications
                • Master's degree from an accredited institution of higher education.
                • Experience working in higher education.
                • Experience with organizational change management related to ERP systems or other large enterprise system deployments. Working Conditions / Work ScheduleThis position will be located on the Corvallis campus and be predominantly in-person to meet the needs of our project and program team(s). Hybrid working arrangements may be discussed with the supervisor where appropriate. Work may be performed during standard working hours, M-F, but may occasionally require work on evenings or weekends. Special Instructions to ApplicantsTo ensure full consideration, applications must be received by 05/22/2023. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants. When applying you will be required to attach the following electronic documents:1) A resume/CV; and2) A cover letter indicating how your qualifications and experience have prepared you for this position.You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.For additional information please contact: Alisha Brucker at alisha.brucker@oregonstate.eduOSU is committed to the health of our local and global community. All employees and students are required to comply with the university's COVID-19 Vaccination Program. Please visit for additional information about OSU's plans for safety and success, as well as options for compliance with the vaccination program.OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.OSU will conduct a review of the National Sex Offender Public website prior to hire.This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement.To apply, please visit: Copyright --2022 Inc. All rights reserved. jeid-b4ee8303015f694a8c370680fcb53b02

Keywords: Oregon State University, Corvallis , AMP Change Management Lead, Executive , Corvallis, Oregon

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