Branch Manager II

Company: First Technology Federal Credit Union
Location: Corvallis
Posted on: September 3, 2024

Job Description:

DescriptionThe Manager II, Experience Center (XC) oversees all aspects of the daily operations of the XC, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded.Primary Responsibilities:Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and developmentCoach and develop Assistant Managers in the areas of quality, productivity, employee relations/coaching and evaluation, member sentiment, ensuring high levels of performanceImplement credit union business strategy at XC levelPartner with Assistant Managers in handling all aspects of XC operations (including monthly self audit, general ledger audits, balancing debit cards, locating transactional errors, cash and vault balancing, negotiable items)Handle escalated member issues, resolving on a timely basis to satisfactionEffectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolveMaintain and enforce systems, policies, procedures and productivity standardsEnsure member service projects (change initiatives) meet objectives on time and on budgetPartner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetingsResearch, resolve and communicate operational issues and potential problems to leader and/or other business unitsIdentify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)Manage vendor relationships to support operational excellence and member service levelsExperience and Education Requirement:Minimum Education: Bachelors degree is preferredMinimum 4 years experience in retail operations with a proven successful track record in deepening and acquiring customer relationships, preferably in financial servicesMinimum 3 years experience leading people or teams, ideally in the sales sectorProven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goalsAbility to work autonomously to manage time effectively and prioritize work appropriately to meet deadlinesWorking knowledge of Microsoft Office SuiteCertification/License: N/ALocation: Corvallis Experience Center - Corvallis, OR 97330Target Compensation in Corvallis, OR: $81,000 - $101,000 + annual + quarterly bonusBenefits options include:Traditional medical, dental, and vision coverage401K matching up to 5% per pay periodAccrue up to 17 days of Paid Time Off your first year of employment11 paid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)First Tech is not currently offering Visa sponsorship or transfer for this positionWhat makes First Tech different? Click here to learn more!#FTFRetail#LI-CM1by Jobble

Keywords: First Technology Federal Credit Union, Corvallis , Branch Manager II, Executive , Corvallis, Oregon