Clinic Call Center Representative (Remote)
Company: Sleep Medicine - The Corvallis Clinic Asbury Build
Location: Corvallis
Posted on: June 14, 2022
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Job Description:
The Corvallis Clinic is open to filling this role within the
state of Oregon at this time.Summary:The Clinic Call Center
Representative is the first point of contact at the Corvallis
Clinic to help find solutions to questions and various inquiries
that impact patient care and our clinical staff. This position is
responsible for handling incoming, outgoing, and inter-office calls
in a timely and efficient manner. The primary function of this role
is to identify and handle customer inquiries completely and
accurately by utilizing customer service skills to optimize the
opportunity of each customer contact. Responsibilities:Will
participate and maintain a culture within The Corvallis Clinic
consistent with the content outlined in the Service and Behavioral
Standards Caregiver Handbook. To this end, employee will be
expected to read, have familiarity, and embrace the principles
contained withinTake inbound calls, handles routing of calls/tasks,
books appointments, and verifies patient insurance coverage.
Provide excellent customer service as a representative of the
Corvallis ClinicResponsible for making patients and their needs a
primary focus. Ensure efficient and prompt responses to inquiries.
Cultivate positive and productive patient relationships with the
Corvallis ClinicUtilize system policies and procedures to try and
meet patient's needs and seek information to recognize patient
preferences and facilitate solutions to patient problemsCommunicate
effectively with customers, staff, and ProvidersAbility to
establish and maintain effective working relationships within the
department and with clinical staff as required by the duties of the
roleContact medical office staff or provider promptly when an
acutely ill patient calls inMaintain confidentiality of the
Corvallis Clinic's customers and dataUse technology tools as
directed and within established guidelinesEducation, licensure, and
experience:High school diploma or equivalent requiredOne year
experience in high-volume customer service focused call center
required, which includes demonstrated leadership, problem solving
and organizational skills (healthcare or hospitality industries
preferred)Experience or training with computer applications
requiredExperience or training with medical/insurance terminology
preferredCandidates with healthcare related experience preferred
Experience or willingness to learn proficiency in the use of
telecommunications hardware, software, and PBX platform as well as
multiple IT applicationsEagerness to contribute to responsibilities
that will impact patient care through a positive, customer
service-based approach and solutions-based mindset Knowledge and
skills: Must have workingknowledge of the Referral
processServiceOrientation - Successfully apply knowledge of various
resources/models ofrecovery to assist and care for othersClerical
-Knowledge of administrative and clerical procedures and systems
such as wordprocessing, managing files and records, and other
office procedures andterminologyConfidentiality -Knowledge of State
and Federal (HIPAA) laws pertaining to confidentiality ofprotected
health information. Ability to comply with laws and
maintainconfidentiality of patient informationTime Management
-Ability to proactively organize, plan and prioritize work to
complete withinrequired time frames and to follow-up on pending
issues. Ability to performmultiple tasks simultaneously and thrive
in dynamic fast-paced environments andunder pressureTeam Building
-Ability to work, function and communicate successfully on a
remote, multi-disciplinaryteam. Possess the knowledge and skills to
develop constructive and cooperativeworking relationships with
others and maintain them over timeSocial Perceptiveness - Ability
to work with a diverse population of patients. Possess personal
sensitivity to the needs and experiences of others Physical
Demands: Whileperforming the duties of this job, the employee is
frequently required to sit,talk, and hear. The employee is
occasionally required to walk; use hands andfingers to operate,
handle, or feel objects, tools, or controls; and reach withhands
and arms. Specific vision abilities required by this job include
closevision and the ability to adjust focus. Work Environment: This
is a 100% remote position. Successfulperformance will require a
designated space at home conducive to a productive workenvironment,
quiet and without distraction, ensuring HIPAA rules and
patientconfidentiality is secure.
Keywords: Sleep Medicine - The Corvallis Clinic Asbury Build, Corvallis , Clinic Call Center Representative (Remote), Healthcare , Corvallis, Oregon
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