Clinic Call Center Representative (Remote)

Company: Sleep Medicine - The Corvallis Clinic Asbury Build
Location: Corvallis
Posted on: June 14, 2022

Job Description:

The Corvallis Clinic is open to filling this role within the state of Oregon at this time.Summary:The Clinic Call Center Representative is the first point of contact at the Corvallis Clinic to help find solutions to questions and various inquiries that impact patient care and our clinical staff. This position is responsible for handling incoming, outgoing, and inter-office calls in a timely and efficient manner. The primary function of this role is to identify and handle customer inquiries completely and accurately by utilizing customer service skills to optimize the opportunity of each customer contact. Responsibilities:Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Caregiver Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained withinTake inbound calls, handles routing of calls/tasks, books appointments, and verifies patient insurance coverage. Provide excellent customer service as a representative of the Corvallis ClinicResponsible for making patients and their needs a primary focus. Ensure efficient and prompt responses to inquiries. Cultivate positive and productive patient relationships with the Corvallis ClinicUtilize system policies and procedures to try and meet patient's needs and seek information to recognize patient preferences and facilitate solutions to patient problemsCommunicate effectively with customers, staff, and ProvidersAbility to establish and maintain effective working relationships within the department and with clinical staff as required by the duties of the roleContact medical office staff or provider promptly when an acutely ill patient calls inMaintain confidentiality of the Corvallis Clinic's customers and dataUse technology tools as directed and within established guidelinesEducation, licensure, and experience:High school diploma or equivalent requiredOne year experience in high-volume customer service focused call center required, which includes demonstrated leadership, problem solving and organizational skills (healthcare or hospitality industries preferred)Experience or training with computer applications requiredExperience or training with medical/insurance terminology preferredCandidates with healthcare related experience preferred Experience or willingness to learn proficiency in the use of telecommunications hardware, software, and PBX platform as well as multiple IT applicationsEagerness to contribute to responsibilities that will impact patient care through a positive, customer service-based approach and solutions-based mindset Knowledge and skills: Must have workingknowledge of the Referral processServiceOrientation - Successfully apply knowledge of various resources/models ofrecovery to assist and care for othersClerical -Knowledge of administrative and clerical procedures and systems such as wordprocessing, managing files and records, and other office procedures andterminologyConfidentiality -Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality ofprotected health information. Ability to comply with laws and maintainconfidentiality of patient informationTime Management -Ability to proactively organize, plan and prioritize work to complete withinrequired time frames and to follow-up on pending issues. Ability to performmultiple tasks simultaneously and thrive in dynamic fast-paced environments andunder pressureTeam Building -Ability to work, function and communicate successfully on a remote, multi-disciplinaryteam. Possess the knowledge and skills to develop constructive and cooperativeworking relationships with others and maintain them over timeSocial Perceptiveness - Ability to work with a diverse population of patients. Possess personal sensitivity to the needs and experiences of others Physical Demands: Whileperforming the duties of this job, the employee is frequently required to sit,talk, and hear. The employee is occasionally required to walk; use hands andfingers to operate, handle, or feel objects, tools, or controls; and reach withhands and arms. Specific vision abilities required by this job include closevision and the ability to adjust focus. Work Environment: This is a 100% remote position. Successfulperformance will require a designated space at home conducive to a productive workenvironment, quiet and without distraction, ensuring HIPAA rules and patientconfidentiality is secure.

Keywords: Sleep Medicine - The Corvallis Clinic Asbury Build, Corvallis , Clinic Call Center Representative (Remote), Healthcare , Corvallis, Oregon