CUSTOMER SUPPORT SPECIALIST

Company: Blue Tech LLC
Location: Portland
Posted on: June 1, 2025

Job Description:

BlueVolt is a leading e-learning provider, simplifying digital and in-person training through our innovative SaaS platform. We empower businesses to train anytime, anywhere, driving growth, culture, and operational success. Why BlueVolt? Join our fast-growing, innovative team! We're looking for ambitious individuals eager to grow in a supportive, dynamic environment. Customer Support Specialist Benefits:

• Health, Dental, and Vision Insurance
• Health Reimbursement Account (HRA) & Flexible Spending Account (FSA)
• SIMPLE IRA with company match
• Generous PTO & holidays
• Company-paid life insurance
• Professional development opportunitiesCustomer Support Specialist Responsibilities:
  • Provide expert customer support via live chat and email, maintaining high service standards
  • Troubleshoot BlueVolt software issues and offer step-by-step guidance
  • Resolve B2B and B2C customer inquiries quickly and professionally
  • Manage support tickets, balancing customer satisfaction with company needs
  • Ensure platform proficiency and meet service level commitments
  • Collaborate with team members, account managers, and leadership to improve processes
  • Perform other tasks as assigned based on performanceCustomer Support Specialist Requirements:
    • Must work in-office, 8 hours/day
    • College degree or equivalent experience in a support/help desk role
    • Experience handling customer inquiries in a ticketing environment
    • Strong knowledge of PC applications, internet browsers, and Microsoft 365
    • Familiarity with web-based ticketing systems
    • Basic understanding of computer and system configurationsSoft Skills:
      • Adaptable: Open to feedback and can manage competing demands
      • Communicative: Clearly conveys ideas and listens actively
      • Cooperative: Resolves conflicts effectively, works well with others
      • Customer-Centric: Empathetic, professional, and prompt in addressing concerns
      • Dependable: Punctual and responsible with tasks
      • Problem-Solver: Efficiently resolves issues with attention to detail
      • Committed: Long-term focus with a drive for personal and professional growthThis role does not involve supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations are available.
        
        
        Compensation details: 50000-60000 Yearly Salary
        
        
        
        PI9d1cf5a2ea60-37248-37256524

Keywords: Blue Tech LLC, Corvallis , CUSTOMER SUPPORT SPECIALIST, Other , Portland, Oregon